Frequently Asked Questions: Tickets


	How can I purchase tickets? What types of payments do you accept? Do you offer Student Rush tickets? What if I’ve lost my tickets? Who should I contact if there is a problem with ordering tickets online? How Can I Purchase Tickets? Tickets are available on our website, in person, via fax, mail or phone. Subscriptions can be ordered by completing the 08-09 order form. Single tickets go on sale September 15, 2008. If you are purchasing tickets online for the first time, we suggest How to Purchase Tickets Online for the Symphony website. Single tickets can be purchased on the night of the concert at the door beginning 1½ hours prior to the concert start, subject to availability. What Types Of Payments Do You Accept? The Santa Rosa Symphony accepts cash, checks, American Express, Discover, MasterCard and VISA. Checks should be made payable to Santa Rosa Symphony. Do You Offer Student Rush Tickets? Yes. We offer discounted Student Rush tickets ½ hour prior to most performances for $10 per ticket, subject to availability. Please be prepared to show your current student I.D. or schedule of classes. Student Rush available at all Classical Series performances for 2008-2009 season. What If I’ve Lost My Tickets? No problem. If your tickets are lost, please notify the Symphony Box Office. Reprinted tickets will be mailed to you or held at Will Call. Who should I contact if there is a problem with ordering tickets online? Email us or call us at (707) 546-8742. Gift Certificates Wheelchair Seating Have additional questions? Gift Certificates Give the Gift of Music! Gift Certificates are available for purchase in any denomination at the Box Office or by calling (707) 546-8742. Wheelchair & Handicapped Accommodations The Santa Rosa Symphony and Wells Fargo Center provides access for the disabled on the main floor lobby at both the north and south entrances, access to bathrooms, designated seating and listening devices. Unfortunately, there is no elevator to the second floor level. When purchasing your tickets with the Box Office, please notify them if you need a handicapped seat or other arrangements. Handicapped parking is also available near the entrances in both parking lots. Neither WFC nor Jackson Theater balconies are accessible by elevator. Still Have Questions? E-mail us or call (707) 546-8742.		What if I can’t attend a performance I have tickets for? I am not a subscriber, can I exchange my tickets? How do I donate my tickets if I am unable to attend? Can I purchase tickets at the performance? Program and artists are subject to change. There are no refunds or exchanges on single ticket purchases. Subscribers have the benefit of exchanging their season tickets, subject to availability. Ticket exchanges must be requested 48 hours before the concert weekend and are not available the day of the performance. What If I Can’t Attend A Performance I Have Tickets For? If you are a season subscriber, you may exchange your tickets for another performance during the same concert set. If you are a Mini-Series or Come As You Can subscriber, you may exchange your tickets for another performance within the core concert series. If you have single tickets, there are no exchanges. If you are unable to use your tickets or exchange them for another date, you may donate your tickets back to SRS. We request that you turn in your donated tickets within 48 hours of the performance. A tax credit will only be mailed to you. I Am Not A Subscriber, Can I Exchange My Tickets? No. Ticket exchange is a benefit for our subscribers only. Check out our flexible subscriber packages like our Come as You Can Series or Mini-Series to get great subscriber benefits like ticket exchange. How Do I Donate My Tickets If I Am Unable To Attend? You may bring your tickets into our box office, mail them in or fax them up to 48 hours of the performance. When faxing, please rip the tickets in half and be sure to include your name on any correspondence to us. You'll receive a receipt for tax purposes within 2 weeks of the performance if the tickets are resold. Can I Purchase Tickets At The Performance? Yes. Single tickets can be purchased on the day of the concert at the theater beginning 1½ hours prior to the concert start, subject to availability.