Purchasing Tickets
Exchange/Donate/Refund Tickets
At The Performance
General Information
Additional Services
Purchasing Tickets
How Can I Purchase Tickets?
Tickets are available on our website, in
person, via fax, mail or phone. Check out
our How to Order page for further details.
Single tickets can be purchased on the night
of the concert at the door beginning 1½
hours prior to the concert start, subject to
availability.
What Types Of Payments Do You Accept?
The Santa Rosa Symphony accepts cash,
checks, American Express, Discover,
MasterCard and VISA. Checks should be made
payable to Santa Rosa Symphony.
Do You Offer Student Rush Tickets?
Yes. We offer discounted Student Rush
tickets ½ hour prior to most performances
for $7 per ticket, subject to availability.
Please be prepared to show your student I.D.
What If I’ve Lost My Tickets?
No problem. If your tickets are lost, please
notify the Symphony Box Office. Reprinted
tickets will be mailed to you or held at
Will Call. This service is free of charge
for our subscribers and is only $1 per
ticket for single ticket buyers.
Who should I contact if there is a problem
with ordering tickets online?
Email us at
tickets@santarosasymphony.com or
call us at (707) 546-8742.
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Exchange/Donate/Refund Tickets
Program and artists are subject to change.
There are no refunds or exchanges on single
ticket purchases. Subscribers have the
benefit of exchanging their season tickets,
subject to availability. Ticket exchanges
must be requested 48 hours before the
concert weekend and are not available the
day of the performance.
What If I Can’t Attend A Performance I
Have Tickets For?
If you are a season subscriber, you may
exchange your tickets for another
performance during the same concert set. If
you are a Mini-Series or Come As You Can
subscriber, you may exchange your tickets
for another performance within the core
concert series. If you have single tickets,
there are no exchanges.
If you are unable to use your tickets or
exchange them for another date, you may
donate your tickets back to SRS. We request
that you turn in your donated tickets within
48 hours of the performance. A tax credit
will only be mailed to you if we are able to
resell the ticket.
I Am Not A Subscriber, Can I Exchange My
Tickets?
No. Ticket exchange is a benefit for our
subscribers only.
Check out our flexible subscriber packages
with our Come as You Can Series or
Mini-Series to get great subscriber benefits
like ticket exchange.
How Do I Donate My Tickets If I Am Unable
To Attend?
You may bring your tickets into our box
office, mail them in or fax them up to 48
hours of the performance. When faxing,
please rip the tickets in half and be sure
to include your name on any correspondence
to us. You'll receive a receipt for tax
purposes within 2 weeks of the performance
if the tickets are resold.
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At The Performance
Can I Purchase Tickets At The
Performance?
Yes. Single tickets can be purchased on the
day of the concert at the theater beginning
1½ hours prior to the concert start, subject
to availability.
Where Should I Park And How Much Does It
Cost?
Free parking is available at the north and
south entrances to the theater. Premier
parking is available in the Bell Performance
Club Lot for donors who give $2,000 or more
per season. For more information, visit
Support
or email
erickley@santarosasymphony.com.
What Should I Wear?
For SRS classical performances, most patrons
wear nice casual to dressy or business
clothes. Discover Rehearsals are generally
more casual and Gala events are usually
black tie.
May I Take Pictures During The Concert?
Cameras as well as other recording devices
can create major distractions for the
musicians and audience members around you.
As a result, no still, video cameras or tape
recorders of any kind are permitted.
What If I Have To Cough?
In an effort to help reduce distracting
noises and enhance the concert-going
experience, the Santa Rosa Symphony provides
complimentary cough suppressant tablets to
patrons, subject to availability. Please ask
an usher if you would like one.
When Do Performances Start And End?
SRS performances vary in length depending on
the program but are generally 2 hours which
includes a 20 minute intermission. If there
is an intermission, it will be noted in your
program book. If you step outside the
building during intermission, please be sure
to have your ticket stub with you for
reentry.
For exact timings please call the box office
at (707) 546-8742.
When Is It appropriate To Applaud?
The audience will applaud to welcome the
conductor when he or she walks out onto the
stage. In most works performed at SRS, a
movement is a large division of a larger
composition or musical form. For example,
symphonies are typically divided into four
movements and concertos into three. It is
appropriate to clap after the final movement
of an entire work. If you're still not sure,
you can always wait for the rest of the
audience to clap before applauding. Another
good sign is when the conductor either turns
around or steps off the podium (the elevated
"box" he or she stands on).
What Are Concert Conversations?
Concert Conversations are relaxed,
informative 30-minute discussions with the
conductor and begin one hour prior to each
subscription series concert. These talks
provide an insightful and entertaining
introduction to the music, composers and
guest artists.
FREE, before subscription concerts in the
Main Theater. Saturdays at 7 p.m., Sundays at
2 p.m., Mondays at 7 p.m.
Can I Bring Children To The Symphony?
Attending the symphony as a family is a
great way to spend time together, but since
live music is appreciated in a quiet
environment and concerts tend to be too long
for children we recommend attending the
Discover Rehearsals. A good alternative to
our regular subscription concerts, the
Discovery Rehearsal is the final dress
rehearsal on the Saturday of a performance
weekend, beginning at 2 pm. While we do not
have a policy forbidding children from
attending regular subscription performances,
we do ask that your child be well behaved in
order to not disrupt the performance.
I Missed The Concert. Do You Have A Recording?
Santa Rosa Symphony subscription
performances are broadcast on local public radio KRCB 90.9 FM/91.1 FM and also on Marin Cable
95.7 FM at noon on the second Sunday
following concert weekends.
Can I Bring My Cellular Phone?
Cell phones, pagers, watches and other
electronic devices that cause noise are not
permitted in the theater. Please be
courteous to our musicians and your fellow
audience members and turn off any electronic
devices prior to entering the theater.
What If I Am Late?
As a courtesy to the performers and the
audience, latecomers will not be seated
until the earliest appropriate program
break, at the discretion of management.
Please wait at the door nearest your seat
and an usher will escort you at the
appropriate break in the performance.
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General Information
Beverages
Wine, soft drinks, coffee, tea and water are
sold in the lobby before the performance and
during intermission. See’s candy is also
available and all proceeds benefit the Santa
Rosa Symphony youth ensembles. Food and
beverage is not permitted in the theater at
any time.
Coat Rack
A complimentary coat rack is available for
use at most performances near Door 1 of the
Wells Fargo Center lobby (formerly the
Luther Burbank Center for the Arts). While
our staff does their best to watch the rack,
SRS assumes no liability for lost or stolen
items.
Smoking
There is no smoking in the theater or lobby.
Smoking is permitted outside, 20 feet from
the building.
Telephone
A pay phone is available outside the north
entrance for a small fee.
Emergencies
Any emergency at or during a performance
should be reported to the SRS Box Office
staff at the green counter near the Fireside
room.
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Additional Services
Lost & Found
Items left at SRS concerts are kept at the
Wells Fargo Center (formerly Luther Burbank
Center for the Arts) in the main office.
Call (707) 527-7006 to check on lost items.
Items are only kept for 30 days.
Gift Certificates
Give the Gift of Music! Gift Certificates
are available for purchase in any
denomination at the Box Office or by calling
(707) 546-8742.
Wheelchair & Handicapped Accommodations
The Santa Rosa Symphony and Wells Fargo
Center (formerly Luther Burbank Center for
the Arts) provides access for the disabled
on the main floor lobby at both the north
and south entrances, access to bathrooms,
designated seating and listening devices.
Unfortunately, there is no elevator to the
second floor level. When purchasing your
tickets with the Box Office, please notify
them if you need a handicapped seat or other
arrangements. Handicapped parking is also
available near the entrances in both parking
lots. Neither LBC nor Jackson Theater
balconies are accessible by elevator.
Assisted Listening Devices
Headsets are available free of charge (with
a deposit) at the green SRS ticket counter
prior to each performance.
Large Print Programs
The Symphony offers a large print version of
the program notes for each subscription
concert. Please ask your usher for a copy.
Still Have Questions?
E-mail us at
tickets@santarosasymphony.com
or call (707) 546-8742.
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